M°home — Contact

Let's talk
about warmth.

Questions about a model, delivery, or just want to know more? We answer every message personally — no bots, no templates.

Reach us directly

We answer
every question
ourselves.

No call centres, no ticket systems. When you write to us, you hear back from the people who actually chose PRIMATO, use PRIMATO, and know it inside out.

Contact details

✉ reinis@mhome.lv ☎ +371 29231000 💬 WhatsApp — quick replies

Where we are

Cesvaines Iela 14, Riga Latvia. LV-1073
Serving Latvia, Lithuania & Estonia

Typical response time

Same day, often within hours.

We're a small team — that means you actually matter to us.

Send us a message

Tell us what you're looking for and we'll get back to you personally.

Common questions

Before you write,
maybe we've answered it.

Do you deliver across Latvia? +
Yes — free delivery to any address in Latvia. We also deliver to Lithuania and Estonia; contact us for details on those shipments.
How long is the warranty? +
All PRIMATO heaters come with a full 5-year manufacturer warranty. As the official Baltic partner, we handle all warranty matters directly — no need to contact Italy yourself.
Which model should I choose? +
It depends on your space — terrace size, whether it's sheltered, and how long you want to heat it. Write to us and we'll give you a personal recommendation. We own one ourselves, so we know exactly what works.
How does a pellet heater work? +
You fill the hopper with wood pellets, ignite it electronically, and it burns cleanly and efficiently. PRIMATO heaters are self-regulating — set the temperature, and it does the rest. No constant attention needed.
Can I see one in person? +
Yes. We have a PRIMATO heater at home and are happy to arrange a viewing by appointment. Contact us and we'll organise something that works for you.
Where do I buy pellets? +
Standard EN+ A1 certified wood pellets — widely available across Latvia. We're happy to share our recommended suppliers when you buy a heater.

Ready to decide?

See the collection.
Find your heater.

Every model is in stock and ready to deliver across Latvia and the Baltics.

Shop the Collection